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Managed Service Providers or MSPs as they are commonly called are companies that are equipped to manage the client organization’s IT network and the devices connected to it from remote on a pay as you go subscription model.
The IT industry has evolved with a multitude of software products that are related to network and systems management. It is therefore challenging to choose the right platform to support your MSP business.
Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) are the two platforms that any MSP has to rely on. Which one of these would actually meet your MSP needs?
If you are an MSP or if you are going to be one. Then this is one question that you and your workforce should ask for – PSA?? or RMM??
Ideally both PSA and RMM are related to any MSP business. When there is a transition from a break/fix to MSP or when there is a transitional phase from being a sole business owner to hiring an employee – the need of either a PSA or RMM or even both is required.
PSA (Professional Services Automation)
PSA is a prime tool to support MSP business. It is an archive for all the data involved in the organization about their clients, processes, assets, Inventory and more. It assists MSPs with service delivery, billing, and customer management. To be more precise, PSA tool assists you in resource and project management.
RMM (Remote Monitoring and Management)
RMM assists MSPs to monitor and take control of the client’s system and networks and the endpoints associated to the client’s network.
Therefore, PSA tools are capable to track work in a client’s network while the RMM assists the client organization to do that work from remote as well as ensures to monitor the activities of the client’s network.
Which is the best option and how do you choose?
Know what will serve you the best by answering the above questions. If you are running an MSP business and have few clients, you can adopt to both the platforms, . Understand the whole process of deployment of each of the platforms. Choose the tool that is simple and easy to deploy.
Understand the factors that are associated with the business and the requirements associated with the business. For instance, if you are looking for system to capture the cash flow and invoice, then PSA would be the best option, however, if there is a need to troubleshoot the issues on the client side, then RMM stands the best option.
Cyber Security Solutions
Tags: MSP,Manged Service Provider,RMM,Remote Monitoring,rmm psa tools,what is psa rmm
Reading Time: 2 minutes The business of IT service delivery has changed quite dramatically over the last few years. Data centers are now only part of the story, as hosting services have become more cost effective and efficient in the way they provide platforms and applications. Add to this the simple fact that that every CIO now embraces cloud…
Reading Time: 5 minutes One of the priorities of the Comodo One (C1) project is to put an end to the fragmented software model for MSPs. We intend to bring all the core services an MSP will need under the single umbrella and login of the C1 console. What’s more, we intend to do it using the very latest…
Reading Time: 3 minutes Today, Comodo announced availability of its next version of its free Comodo IT management platform, Comodo One MSP version 3.1. Comodo One MSP (formerly known as Comodo ONE) is a version of the Comodo One integrated IT management platform that has been specifically enhanced for MSPs by combining Remote Monitoring and Management, Service Desk, and…
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