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How to configure alerts
You can configure what kind of alert you want to receive and how you want to receive upon events such as procedures not running on devices or any breach of monitoring feature setting in profiles.
Step 1. To create a new alert, click ‘Configuration Templates’ > ‘Alerts’
Step 2. Click ‘Create Alert’.
Step 3. Create a name and description for your alert. After saving, you will be taken to the alert configuration screen. The ‘General’ section allows you to modify basic settings:
Step 4. To configure alert settings, click ‘Alert Settings’ tab and then click ‘Edit’ button.
Step 5. To configure ‘Additional Recipients’ settings, click ‘Additional Recipients’ tab and then ‘Edit’.
Step 6. Click ‘Save’ to apply your changes. The alert will be created and displayed in the list.
Step 7. To apply configured alert for monitoring ,please follow below steps.
Step 8. We can run appropriate procedure for alerts to take remedial actions immediately. To apply configure alert for procedure please follow below steps,
How to create an automated alert ticket in Service desk using ‘Monitoring’
Note: Alert settings must be enabled to create service desk ticket and monitoring conditions should use this alert.
Step 1. Go to configuration templates> Alerts > Click Alert.
Step 2. Verify ‘Alert settings’ tab and click ‘Edit’ button .
Step 3. Enable settings named as “Create alert tickets on the Service Desk” using check box and click ‘Save’ button.
Note: Please consider below additional options to enable
Step 4. To apply alerts, go to section Configuration Templates>Profiles . Click profile applied to your devices.
Step 5. Click ‘Monitoring’ tab . Click ‘Monitoring’ Name where conditions to trigger alert is configured.
Step 6. Click Edit button to change general settings.
Step 7. Click ‘User Alert settings ‘ and select alert configured in step 3.
Step 8. Click ‘save’ to apply your changes.
How to configure auto-remediation (fix) procedure if alert triggered from any monitor
Step 1. Go to section Configuration Templates>Profiles . Click profile applied to your devices.
step 2. Click ‘Monitoring’ tab . Click ‘Monitoring’ from the list where conditions to alert is configured.
Step 3. Click Edit button to change general settings.
Step 4. Click ‘User Alert settings ‘ and select ‘Alert’ you want to use.
Step 5. Under ‘Auto Remediation on alert’ settings , Click ‘Run below procedure’ option and select fix procedure to be run upon alert.
Step 6. Click ‘Save’ to apply changes. If alert triggers due to monitoring conditions then procedure mentioned in step 5 will run immediately . Technicians would be able to check procedure log in Devices>Click Device>’Procedure logs’.
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