[Pull quote: In my experience, our customers really appreciate our team’s attention to detail and ability to listen. Here at Comodo, we value professionalism–but we’re also available and friendly.
– Stephen Corsale, SVP of Customer Success and Professional Services at Comodo]
One thing that’s unique about the cybersecurity industry is that a vendor is successful when its customers don’t notice that its product is running—and when they avoid the costly and devastating consequences of a breach. When tools are lightweight and their operation invisible, cybersecurity customers can keep their attention on their core business processes. That’s what makes them happy, and it’s what we at Comodo like to see.
On post-engagement surveys, our customers consistently report satisfaction rates topping 95%—one of the highest customer satisfaction indexes in the industry.
How do we achieve these results?
The answer lies in the exceptional strength of our core commitments: to building technically excellent products and supporting their delivery and implementation with a programmatic, proven deployment process. Our approach incorporates industry-wide best practices, but is custom-tailored to meet each of our customers’ unique business and technology needs. It’s designed to ensure our product’s initial implementation goes smoothly, that ongoing health checks are effective without being intrusive, and that long-term support is available 24/7.
Comodo’s Professional Services and Customer Support teams go above and beyond to guarantee that our customers can use our products with confidence and ease—freeing them from worries about their IT environments’ security or our solutions’ performance.
Project management and technical consulting that’s never “one size fits all”
There’s no doubt about it: deploying new technologies can be a difficult and disruptive process. Our Professional Services team makes it smoother and easier by providing project management and technical consulting services to ensure the implementation meets the customers’ needs, that it’s proceeding in a timely and efficient manner, and that users always have someone to turn to with questions or concerns.
From a technical perspective, the key to success is designing an implementation plan customized to the environment where Comodo’s solutions are being deployed. This requires deep and thorough knowledge of our own products, but also demands a detailed understanding of our customers’ infrastructures. And, it necessitates that we listen to our customers with care and attention.
Our collaborative approach to knowledge transfer
Like all technologies, cybersecurity solutions are most effective when their end users understand how to work with them. Because every one of our customers is unique, however, their employees vary greatly in terms of technical proficiency, experience, and the amount of time they have available to devote to training.
That’s why our Professional Services team designs personalized knowledge transfer sessions to fit with individual customers’ organizational cultures, operational procedures, and goals. We work together with end users to create a comprehensive training process that leaves employees feeling confident in their ability to use Comodo products, shortening the adjustment period and reducing downtime.
Professional, friendly ongoing support that’s available 24/7
The cybersecurity threat landscape is ever-changing, and so too are our customers’ IT environments and technology needs. To ensure our products continue to function optimally, ongoing health checks are essential, as are software upgrades and new feature deployments. Our multi-level Customer Support team is there to help with all of these processes, as well as to answer questions, troubleshoot issues, and provide end users with access to expert help.
Customers have described our team members as “professional,” “friendly,” “fast,” and “accurate,” but they’re also been called “awesome,” “rockstars” and “the bomb.com.” They earn this kind of praise because of their extensive training and expertise, but also because the fact that they’re located in several countries around the world makes it easier for them to forge personal connections within our global customer base.
Want to learn more about what it’s like to engage with Comodo’s top-performing Professional Services and Customer Support teams? Check out what our customers have to say about our products and services, or contact us to schedule a no-cost, zero-obligation consultation and product demonstration today.
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