RMM or PSA: Which is Best for an MSP?


Managed Service Providers or MSPs as they are commonly called are companies that are equipped to manage the client organization’s IT network and the devices connected to it from remote on a pay as you go subscription model.

The IT industry has evolved with a multitude of software products that are related to network and systems management. It is therefore challenging to choose the right platform to support your MSP business.

Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) are the two platforms that any MSP has to rely on. Which one of these would actually meet your MSP needs?

If you are an MSP or if you are going to be one. Then this is one question that you and your workforce should ask for – PSA?? or RMM??

Ideally both PSA and RMM are related to any MSP business. When there is a transition from a break/fix to MSP or when there is a transitional phase from being a sole business owner to hiring an employee – the need of either a PSA or RMM or even both is required.

PSA (Professional Services Automation)

PSA is a prime tool to support MSP business. It is an archive for all the data involved in the organization about their clients, processes, assets, Inventory and more. It assists MSPs with service delivery, billing, and customer management. To be more precise, PSA tool assists you in resource and project management.

RMM (Remote Monitoring and Management)

RMM assists MSPs to monitor and take control of the client’s system and networks and the endpoints associated to the client’s network.

Therefore, PSA tools are capable to track work in a client’s network while the RMM assists the client organization to do that work from remote as well as ensures to monitor the activities of the client’s network.

Which is the best option and how do you choose?

  • Check if there are cash-flow bottlenecks
  • Is it challenging to invoice the amount of resources and time as they are not recorded in a right way?
  • Is it difficult to track sales opportunities?
  • Do I have to invest a lot of time to ensure that my security options are compliant and updated to the organization’s regulations?
  • Do I have to perform redundant tasks, which could be easier with automation?
  • Do I see simple issues going un-noticed, which could have been notified with an RMM tool?

Know what will serve you the best by answering the above questions. If you are running an MSP business and have few clients, you can adopt to both the platforms, . Understand the whole process of deployment of each of the platforms. Choose the tool that is simple and easy to deploy.

Understand the factors that are associated with the business and the requirements associated with the business. For instance, if you are looking for system to capture the cash flow and invoice, then PSA would be the best option, however, if there is a need to troubleshoot the issues on the client side, then RMM stands the best option.

Remote Monitoring Management

The 3 Greatest Valentine’s Day Cyber Threats

Valentine's Day Cyber Threats

Valentine’s Day is a boon to restaurants, retailers, flower shops, online dating sites – and cyber hackers.

That’s because consumers’ defenses are down, as they search for great deals on gifts for loved ones – or seek to start a new relationship online. As a result, company networks, from mid-market B2B enterprises to small and medium-sized businesses (SMBs), can be compromised.

Valentines Day 2019 Cyber Threats

According to Comodo Cybersecurity, a global leader in threat intelligence and malware cyber defense, the three greatest Valentine’s Day cyber threats this year are:


  1. Phishing emails targeting online shoppers and daters
  2. Malware advertising mimicking legitimate websites
  3. Cyberattacks targeting point-of-sale devices

Industries Vulnerable to a Valentine Day’s Cyber Massacre

While all companies should mount a strong defense, there are several sectors that are especially vulnerable to cyberattacks this Valentine’s Day:


  • SMB companies: As employees surf and shop online, they put themselves at risk to opening phishing emails, engaging with infected greeting cards and clicking on malicious advertising. One of the greatest threats is online dating. Last year, more than 30 million dating spam emails were sent every day from 950,000 different IP addresses. Attackers sought to start online relationships with their targets to solicit compromising photos for blackmail or personal information for identity theft and fraud. In addition, mainstream dating websites like Match.com and PlentyOfFish have been top targets for malware advertising, and “love bots” seek to encourage users to converse and provide payment information. Finally, online greeting cards which have gained in popularity, can download malware onto employee machines when opened.

What you can do: Companies can educate their employees about the danger of clicking on unknown links and sharing personal information via email and the internet. However, users are not cybersecurity experts. In addition, threats today are increasingly sophisticated and seem like legitimate services. Businesses can protect their networks from phishing emails, an overload of spam, and malicious advertising with a cloud-based email security solution. To take it a step further, businesses can protect their network from internet threats and malicious internet downloads by deploying a DNS web filtering solution to block employees from visiting fake websites, as well as distracting sites they may be visiting before Valentine’s Day.


  • Retailers: Retailers, who send legitimate marketing emails and have website offers, can be spoofed. Consumers who shop online may be lured into clicking malicious links in emails that seem to be offering great deals and then providing personal and payment information on spoofed sites. In addition, cyber attackers can harvest credentials on retail websites, as customers place orders.

Everybody loses, since private or corporate networks can be exposed, consumers risk losing money due to fraud, and retailers experience reputational and business harm.

What you can do: Retailers should protect their business—and reputations with a strong defense. Businesses can protect their website from malicious activity with a strong website security solution. Businesses will be able to scan and remove website threats before they harm their business and their customers.


  • Restaurants: Restaurants are vulnerable to point-of-sale (POS) diversion with payment tablets. While credit card risk engines can easily shut down employee skimming, it is much harder to detect remote hacking. Cyber criminals can infiltrate POS software remotely, taking over systems and stealing consumer data. A successful intrusion into a kiosk device could be the foothold a hacker needs to make a hop or two into the POS and begin exfiltrating credit card data. As we have seen from past hacks, these attacks can last for months or even years before being detected.

What you can do: Businesses can protect their devices and customers’ sensitive information with a strong application security solution. These solutions protect critical applications from malicious attacks by wrapping them in a secure container where they cannot be harmed.

In addition, businesses in any industry can benefit from an endpoint protection platform. A cutting-edge endpoint security solution protects company devices from malicious zero-day threats so all devices are protected 24/7/365

Don’t let hackers create a Valentine’s Day massacre in your company’s network—and business. Test your company’s vulnerability before Valentine’s Day here: How secure is your network against internet-based attacks?

Comodo AEP Named Best Ransomware Protection in 2018 Cybersecurity Excellence Awards

cybersecurity excellence awards

Comodo AEP is selected as the best ransomware protection program in 2018 cybersecurity excellence awards. Comodo Advanced Endpoint Protection software is a comprehensive endpoint protection platform which contains various security technologies.

This includes host-based intrusion prevention system (HIPS), anti-virus, personal firewall, web filtering, white/blacklisting, behavior analyzer, application control, device control, vulnerability analyzer, patching and Secure Auto-Containment. Besides, it offers management/reporting in an integrated package. This feature increases safety and administration effectiveness while decreasing support responsibilities.

In recent times, we notice that the zero-day and advanced persistent threats are on the rise. As a matter of fact, a single ‘Patient Zero’ infection is all it takes to cause the grave damage. The industry too firmly adheres to an old technology called the ‘default-allow’ approach. This allows unauthorized applications and files to run with unfettered access to system resources – it is like welcoming online threats with open arms.

On the contrary, Comodo offers a default-deny security posture that filters unknown applications/executables automatically in a separate container. And, all the known bad ones are blocked, with default-allow usability. Currently, there are 87 million endpoints that are protected by Comodo Advanced Endpoint Protection and there are no endpoint infections or security breaches reported thus far.

Over the years, technology advancements have touched new heights and they are no longer simple. Today, organizations are using complex networks of on-premises, mobile and cloud services to connect with their customers, partners, and employees. The huge volumes of data and easy access to them invite hackers to prey on them. Online criminals are gearing up with sophisticated threat tactics to propel persistent attacks on the endpoints.

Comodo Advanced Endpoint Protection provides uncompromisable endpoint security which bots, DDoS attacks, keyloggers, malware, and ransomware are constantly attacking. Advanced Endpoint Protection offers organization with endpoint protection that will stop known and unknown threats. Therefore, your business can run unhindered and the top management can focus on the business roadmap instead of worrying on cyber threats that could lead to potentially devastating breaches.

The cloud-based advanced malware analysis platform of Comodo investigates 36B+ unknown files a year. Static, dynamic and human analysis provide 100% verdict in 30 seconds, five times faster than competitors. As a result, it offers employees complete usability with default deny protection, therefore security never influences performance.